Hornbeck Boats Return and Warranty Policies
Warranty
We stand behind the materials and craftsmanship of our boats, covering any mechanical or material failure, to the original retail consumer, for the usable life of the boat as defined by wear. If a failure occurs, we will evaluate the issue and, at our discretion, repair or replace the affected component at no cost to the owner. Owners are responsible for transporting the boat to and from Hornbeck Boats in Olmstedville, NY. This warranty does not cover cosmetic damage, misuse, normal wear and tear from regular use, nor damage resulting from abuse, alteration or unauthorized repair. A copy of the original store receipt is necessary for all warranty claims
If you wish to make a claim please contact us at 518-251-2764 or info @hornbeckboats.com
Accessory Returns
- Products can be returned within 30 days of purchase
- A receipt must accompany all returns or, If no receipt present, Hornbeck Boats must be able to track the purchase through your customer purchase history.
- Include a description of the reason for your return. The more detail, the better.
- Returned products, including packaging, must be in new, sellable condition.
- Hornbeck Boats reserves the right to charge a 20% restocking fee for returned products missing their original packaging.
- Refunds will be issued to the original form of payment used for the purchase.
- Refunds may take up to 72 hours to be processed once the item is received.
ORDER ISSUES
- If you are shipped an incorrect or damaged product with your order, you will be reimbursed for any return shipping costs incurred. Return shipping costs for other reasons are the customer’s responsibility. - Please contact info@hornbeckboats.com if you receive an incorrect shipment.
- Return shipping labels may be sent electronically or with the correct product when it is shipped.
RETURN SHIPPING ADDRESS
Hornbeck Boats
131 Trout Brook Rd.
Olmstedville, NY 12857
ITEMS NOT ELIGIBLE FOR RETURNS
- Special orders and Custom orders are final and not eligible for return.
- Closeout, clearance, 2nds, and yellow-tagged items are final and not eligible for return.
Boat Exchanges
Part of our Perfect Fit program is making sure everyone has the Hornbeck that fits them and their needs best. If you feel your new boat doesn’t fit you like you hoped, you will have 30 days after picking up your boat to exchange it for a model that works better for you. Boats being exchanged are subject to a $100 restocking fee, and any other costs associated with wear & tear. The boat being exchanged must be in like new sellable condition. Material and optional package choices are not covered under this program.
∗ Custom builds are not eligible for this offer.
Thank you for shopping with Hornbeck Boats. Customer service is our top priority, so please contact us with any questions, comments, or concerns.